What are you looking for?

Baby

News

Coleen Rooney denies being 'diva' after plane passenger claims he had to sit by toilet to make way for her

Coleen Rooney denies being 'diva' after plane passenger claims he had to sit by toilet to make way for her

Coleen Rooney has furiously denied being a "diva" after a plane passenger claimed staff made his family sit near the toilets to make way for the WAG.

The scouse mum-of-four has told passenger Mark Chassin to "get a life" after he claimed his family was relegated to seats at the back of the aircraft, directly in front of pungent toilets which put them off their food.

Coleen added: "I didn’t ask for certain seats, just took what I was given. I am just a mum traveling with young kids like everyone else."

Mark, 51, paid a total of £2,735 for a return flight from Manchester Airport to Faro in Portugal for a family holiday - including £60 to secure their preferred seats.

But the dad of one was stunned to find he had been moved when a member of cabin crew allegedly told him Coleen needed to sit with everyone in her party.

Tom Cassin, 75, Mark Cassin, 51 and Joshua Cassin, 15 who were allegedly made to move (Image: Mercury Press & Media)

 

His partner Lynn Waterhouse, 52, managed to snap a picture of Coleen, the wife of ex-England football captain Wayne Rooney, sitting in the seats they had reserved.

The financial director says he pre-booked the row of six seats on the July 28 flight in January specifically to avoid being sat near the loo after a previous bad experience.

He now alleges he, along with Lynn, his son Joshua, 15, dad Tom, 75, Lynn's sister Kathryn Pullar, 48, and her partner Richard Townend, 45, were treated differently to Coleen purely because he does not enjoy her celebrity status.

But furious Coleen told her social media followers: "The man who has gone to the press over this story...get a life, stop trying to pick on and drag down young women and their children.

"The man whose [sic] complaining with the very sarcastic attitude is trying to make me out as some diva... which I am far from... I didn't know about this situation."

Lynn Waterhouse, 52, Joshua Cassin, 15, Kathryn Pullar, 48, were livid they had to move (Image: Mercury Press & Media)

 

 

A spokesperson for Jet2 said that Mark and his party were moved to the back row for 'safety and operational requirements' and that the company has given him a full refund for the seats.

Coleen is believed to have been on a family holiday with her two brothers. The mum of Kai, eight, Klay, five, Cass, four, and Kit, two,was said to be completely unaware of the incident.

Mark, from Denshaw, Greater Manchester, said: "I booked the seats in January. We had a bad experience once of sitting near the toilets so we wanted to avoid that. Plus, we wanted to all be sat together.

"I went to print my boarding passes off about five weeks before and the seats were the same as what I had booked in the first place.

"I didn't find out we had been moved until we went to the check-in desk for our return journey.

"The lady on the check-in desk told us our seats had been changed and that we would have to have new boarding cards.

"She told us we had been moved to accommodate another passenger.

"I found it ridiculous. Unless it is for medical reasons or if a parent and child have been split up I don't understand why a whole row of us had to be moved for another passenger.

The smell of the loo put them off their food (Image: Mercury Press & Media)

 

"I spoke to one of the air hostesses and asked why we had been moved and she just pointed out that Coleen Rooney was on board and wanted all of her party to sit together.

"She had apparently booked a number of seats and wanted to be sat together. I was livid.

"We got on the plane and discovered we were near the toilets. It was fragrant.

"The team on board were trying their best and spraying air freshener but it didn't do much.

"We couldn't eat any food like we normally would because the smell was just so bad.

"I'm not sure if Jet2 wanted to put her there so she wasn't near the toilet, but it could be seen that way.

"But it was obvious that we were moved to purely to accommodate her party.

"I think there was at least two or three rows of her party.

Richard Townend and Kathryn Pullar were on the family holiday with Mark (Image: Mercury Press & Media)

 

"There was no reason to move us as we had paid for the seats and if they moved us to an empty row why wasn't she put there?

"She should have hired her own plane if she wanted everyone to sit together.

"I don't know why she is more important than us. If it was anyone else they would've been told the seats were already booked up.

"I'm glad we weren't sat too near to them though as one of the kids was a bit of a monster. He was kicking the chair in front and throwing his iPad around."

After the flight Mark emailed Jet2 to complain but claims he only received an automated response.

He believes his posts on social media helped him receive a full refund on the cost of his pre-booked seats from Jet2.

However, Mark still feels as though he hasn't been given a satisfactory explanation from the airline.

Coleen has slammed the plane passenger over his claims (Image: AFP)

Mark said: "I sent an email the Sunday I got home to Jet2, but I just received a generic response. I started posting about it on social media and then I got offered a refund.

"I haven't been given a proper explanation. I think it is awful that she is treated better than us.

"We had booked and paid for those seats so to be moved because of this isn't acceptable."

A spokesperson for Jet2 said: "The aisle seats on the back row of our aircraft must be occupied by passengers aged 14 or above, so this move was necessary for us to meet safety and operational requirements, whilst keeping Mark and his family on the same row.

Coleen's fiery response

 

"We have already been in touch with Mark to apologise for his relocation from row 29 to 33 and have offered a full refund for the cost of the pre-booked seats."

Coleen also told her social media followers: "The seats were at the back of plane so no extra leg room etc to moan about. I was with my 3 kids and 2 brothers...3 on one row and 3 on another...not friends as it says.

"Also Jet2 has said you have to be 14 or above to sit on back row? So maybe this was the reason as I had."

 

 

So what do you think? Who's side are you on? We found this story here

Twitter Tweets

Your Journey

Grotowel

Grotowel

After having fun splashing around in the bath, wrap wet little fingers and toes up in our snuggly Grotowel. 
Made of quick drying hypoallergenic microfibre, the supersoft towelling with beautifully embroidered hood is perfect for keeping your little one warm and dry.

Check out all of our recomended products
Read Reviews
Pregnancy week by week
Pregnancy Week 32
At 32 weeks, your baby is about the size of a butternut squash

week 32

Find Out More