I ordered 2 pairs of curtains before we moved in here, they arrived about a month late so I didnt want them, Opened them to get the returns note out but there wasnt one so rang them up and he gave me the address to do a label myself and also arrange collection.
They never turned up to collect so I rang again another phone call costing me money they said they would be there the next day I said well can you put a note on that it is in portacabin porch (in case my dad was out cos its being picked up from farm)
2 Days later a card was left saying they had called but no one in!!! My mum and dad were both in that day!!!
I rang again lastweek another long phone call told them I was getting peed off with this all I wanted was 2 pairs of flippin curtains picking up, he said he would put a compliant into courier company and they would be picked up again the next day....UMMM NOPE!!!
I gave them a couple of days and still not been picked up so just spent 20 minutes on phone being passed about I told them I am really sock of this now and want it sorting so I can pay off my bill and I will NEVER use them again, I asked to speak to someone higher up...he put me on hold again then said my manager will ring you back in 20 seconds...I am still waiting it was half an hour ago now...I am so annoyed with this its doing my head in all I want is a flippin parcel picked up!!!