Joined: 05 Jun 2009 09:12 Posts: 3593 Location: North Yorkshire
OK, Ignore the fact that I am completely unbalanced most of the time and focus on BT being as much use at T**s on fish. Are you sitting comfortably? Then I;ll begin...
Last month I phoned BT and told them we were moving house and needed a landline installing (what a radical concept), and happily got an appointment, booked a day off work, secretly pleased that I could sit on the couch like a fat ride and watch Jeremy Kyle and all the high calibre guests his show seems to attract. You know the ones - "I know that this baby is yours cos I havent slept with anyone but you for 10 years", but then it turns out to be his Dad's baby?.. Anyway, I sat myself on the couch, made myself familiar with the biscuit tin, and wasn't shy of making friends with Rohan's chocolate. I waited patiently all day, as the call was booked between 9-6. Come the witching hour of 6pm, I called them, and accepted their apology for not turning up, and reluctantly booked another day off. Obviously, making sure it was part two of the DNA/lie detector Jeremy shows. Well they didnt turn up again. FURIOUS - I called them, and after waiting for about 45 mins, I finally got through to someone, ranted a bit, then listened while they apologised again (in a partonising, fake sympathetic, and sarcastic tone). Not one to be able to live without a phone or broadband, the promised they would be there for the 05th Nov. I am not even going to tell you what happened next, as you can prob guess. But I was RAGIN - ready to go off like a proverbial nail bomb. They are lucky I never drove a freight train through their main exchange in London, calmly asking them "what do you think of that?" Ive now called them again, only to be told that they managed to connect the line remotely LAST WEEK, but forgot to call me.WFT??!!!!
And their motto - CONNECTING PEOPLE and ITS GOOD TO TALK.