Were booked to go to Legoland on Tuesday, chris has took day off work for it and weve all been looking forward to it especially Ellie-Marie.

Anyway, just got a phone call to say its cancelled. I asked why they said only 22 people going we need 25 to make a profit. Surely as long as they cover their costs its worth it, letting customers down last min isnt going to do their business any good especially so close to the day! No wonder they didnt get many people book up if this is how they treat customers, I certainly dont feel like a valued customer atm

That is rubbish, they are only a few off the 25 they need.
Like you say, they are probably doing their business more damage long-term by not carrying out this trip.
Im really sorry to hear that, especially as its such short notice and you were all looking forward to it.

Could you maybe go somewhere else?

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That's awful service! Sorry you have been let down

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there is nowhere else to go, we live miles from everywhere and whilst I drive now not confident to drive on the motorway YET

Ah thats awful, cancelling a few days before you're due to go away!
They must know that there letting all the kids down by not running the trip!

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That's crap! Is there no way you can make your own way there?

We're going next year (went about 5 years ago) and can't wait to see Jaidyn's face!

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I've just seen this thread and Legoland is just down the road from us and we've never been! Must be a right trek from where you are Yvonne!

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