Had my order delivered earlier and half of it is missing1 I rang their customer services was told well call the store now and get them to redeliver the missing items.
Anyway I just rang the store to see when it will be coming they hadnt got the message and basically accused me of lieing and said the store manager would need to investiagte it! Apparently all orders are checked before leaving the store and again on the van so they cant see where my orders gone!
Now I know things go missing I had 2 bags of someone elses order delivered to me a few months ago and just after xmas parts of my order was delivered to another customer
I had a similar experience with Asda, I had 13 items delivered out of 50, rang customer service had to manually go thru each item what i had received, what was outstanding, then waited for the store manager to ring me, he didnt and apparently never received message to phone me, he refunded me total delivery costs and let me keep the 13 items for my inconvenience.