They are absolute sh!te! I had my land line fitted on Wed afternoon... Yuo guessed it, it's already broke! All I get is an engaged tone when I pick up the phone. I'm not sure what's going on. I've tried to phone my land line on my mobile & it rang but the land line didnt ring. Just emailed them basicly saying they are on thin ice with me because all I've had so far with them is sh!t services. My tv still jumps on some channels... Esp the ones we want to watch!

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Forever isn't long at all when I'm with you!

Are you sure its not the phone thats a bit dodgy Jess?
It might be worth trying another phone in the connection first

I'm with Virgin and must admit we had a problem with the first months bill but after I emailed them ( I emailed head office and stated my concerns point by point) they have been great with me and I get massive reductions in my bill as an apology

Hopefully someone from customer services will contact you soon and resolve the problems

It's been ok for the 1st day or so... Don't have another phone to try either. It's quite new. My dad gave it to me.

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Forever isn't long at all when I'm with you!

Can empathise when we had virgin put in the first few days were a nightmare, however we had the engineers come back out 3 times and in the end it was fine. Hope yours gets sorted soon.

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typically nothing ever goes right first time does it!

hope its sorted soon