I am AGAIN waiting in for someone to repair my washer
That has now been every week since the last 5 weeks and at least once a month before that.
It is now just over a year old so hotpoint wont replace it and domestic and general WONT replace it as its been faulty since day one and always the same fault and they say HOTPOINT should have replaced it ages ago
Tuesday the engineer came and replaced another part and that now means that every single part has now been replaced, even the flippin' door catch
. He said if it broke again they need to replace it.
So here is the problem.
Domestic and General wont.
Hotpoint say the engineer has to condem it.
Engineer said its not his job that a manager should.
Cant get past the ladies who answer the phone to talk to a manager.
Engineer admitted why he wont condem it, it goes against them as they get merit points or something. If they have to repair it then they have to repait it, even if they know they will be back next week. They dont look good at comdeming it as it shows that they could not fix it
I will be fuming if the engineer today does not do more for me this time. I have been told he can call for authorisation there an dthen for it to be replaced so will make sure he knows I know this