I've spent so many hours now on the phone to them - I'm sick to death of the whole thing!
It's become a point of principle now. Basically they took a monthly subscription from my parents for almost 5 years for a package that became free! Originally, they were going to refund the money but now they've changed their mind.
It's impossible to speak to the same person twice. They have my mum and dad over a barrel really. They know that people must just give up following complaints through because it's such a pain.
Their Customer Service/ Customer Care whatever they want to call it is far from that! They don't care, they don't listen...............