Product Review Frequently Asked Questions

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Product Review Frequently Asked Questions
TheBabyWebsite Product Reviews

Frequently Asked Questions

If you're not sure about something relating to product reviewing, you should be able to find your answer here.

1. I've Just signed up. When will I receive my first product?
2. I've been signed-up for a few weeks now and haven't heard anything. Is anything wrong?
3. I've just received a mail saying I've been allocated a product. What do I do now?
4. How many products will I be receiving during the year?
5. Where do I submit my product review?
6. How soon do I have to post my review?
7. I've just received a reminder, asking me to submit a review for a product I was allocated, but I haven't received the product. What do I do?
8. Why does my product page say that I have not posted my review and you will not be allocating another product until I do?
9. Can I keep my product once I've completed my review?
10. I seem to have been allocated a product that isn't a baby product. Is this right?
11. Can I subscribe as a product reviewer twice

1. I've Just signed up. When will I receive my first product?

Firstly, thank you for signing up and welcome to our product testing team. Our products are allocated based on the information you have given us and relate to several factors: whether you're pregnant, if you already have children, and how old they are, where you live, among others. Don't worry if you don't hear anything from us immediately. It may be that the products available are not suitable for you or your own circumstances. As we said during your sign-up, you are guaranteed to receive products to at least the value of your subscription during your year.

2. I've been signed-up for a few weeks now and haven't heard anything. Is anything wrong?

Probably not! Not all the products for review are immediately available. It may take a few months before a suitable product is allocated to you, but we are continuously monitoring the situation with subscribers and everyone will be allocated products during their subscription year.

Please make sure that we have your up-to-date details on record by checking your details HERE. It is REALLY IMPORTANT that we have a contact telephone number because many shippers will not dispatch a product unless the addressee provides one.

3. I've just received a mail saying I've been allocated a product. What do I do now?

Just sit back and wait for a little while. Suppliers occasionally take up to 28 days for the products to be passed through their system, but once allocated, your product will be monitored and we will check its progress as time goes on.

4. How many products will I be receiving during the year?

Some reviewers may receive more than one product to review during the year. If new products become available, priority is given to either new reviewers who have not yet received anything yet or those whose first product was of a relatively low value. We will try to ensure that the allocations are done as fairly as possible through the year.

5. Where do I submit my product review?

When you are allocated a product, you will be sent an email that contains a link to the product review page. However, if you go to our main Product Reviews page, you can also use the 'Search For a Product' box to try to locate it.

6. How soon do I have to post my review?

This really depends on what your product is. Some products such as toiletries or toys can be reviewed after a very short time, whereas items such as clothing might take longer to assess because of factors such as the effect of washing them. We will send out a reminder to all reviewers after a reasonable length of time for their particular product to post their review if nothing has been submitted by them.

7. I've just received a reminder, asking me to submit a review for a product I was allocated, but I haven't received the product. What do I do?

Simply drop us a line to 'products[at]thebabywebsite.com (substitute @ for [at]) saying what product you are referring to and we'll chase it up for you with the supplier. Please don't use our forum as a means of contacting the products team as there's no guarantee they'll see your message.

8. Why does my product page say that I have not posted my review and you will not be allocating another product until I do?

Our system works on a one-product-at-a-time basis. This means that once you have been allocated a product to review your name is taken off the list of people being allocated products UNTIL you submit your review. Once the review is posted on our site, this restriction is automatically lifted and you are again considered for further products. Very occasionally, a product is allocated to you, but for some reason doesn't get to you from the supplier. It either gets lost in the post, or there has been a problem with dispatch. We at TheBabyWebsite are not normally made aware of these situations, so we assume that you have received your last product for review unless we hear otherwise. If, after one month, you still haven't received anything, please drop us a line so that (a) we become aware of it and (b) we can start chasing it up for you.

9. Can I keep my product once I've completed my review?

Yes! We would also like to point out though that even though the item is yours to keep, it remains the property of TheBabyWebsite.com Ltd for 12 months and must not be re-sold to anyone. This does not mean that you can't pass it on to friends or family for them to use. Please ask them to post their own reviews if you decide to do so.

10. I seem to have been allocated a product that isn't a baby product. Is this right?

Though we are a baby website, many of the products are aimed at Mum or older children too. Manufacturers want Mums of babies and indeed Mums and Dads of older children too to try their products, so products are allocated based on yours, your baby's and your other childrens' details. For example a toy company might want to send something to a family with a seven year old boy - six month old baby - four year old girl etc. or a cosmetic or toiletries company might want to send something for a new Mum. The products can be very varied and are not necessarily aimed just at a baby.

11. Can I subscribe as a product reviewer twice

Sometimes both partners in a household want to subscribe as reviewers and this is absoluely fine. Many mums and dads in the same household review products for us. However one person joining with two usernames in order to obtain twice as many products will be frowned upon and subscriptions will be cancelled if this is found to be the case.

If the above doesn't answer your question then please use the form below to contact our Product Review Team.

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